We want you to love your new mattress from Mattress Superstore. If you are not completely satisfied with your purchase, we will gladly accept a return or exchange of any unused stocked item with original packaging within 30 days of delivery upon presentation of the original invoice.
If you don't have your original invoice, government photo identification must be presented and match the name of the individual in our system who made the original purchase. Refunds will be processed based on the original method of payment once the item has been returned to Mattress Superstore (credit card purchases will be credited to the original credit card account) .
Please note that shipping, delivery, assembly & installation charges are non-refundable and if you are unable to bring the item back yourself and live in our local delivery area then an additional $99 local pick up charge will apply.
Please note, we do not accept returns or exchanges on:
-Mattress & Pillow Protectors
-Special Custom Orders
-Clearance and Floor Model items sold As-is
-Mattress Superstore gift cards
-Any product that has been altered or modified from its original manufacturers specifications.